Technical Support Request Form

To request technical support assistance, you must have a Support/Upgrade Account or else Pay-per-Call using a credit card.  To continue, complete the following form and click the submit button, or if you prefer, print and fax it to HQFax .  To receive technical support by phone, call HQPhone .  Please note that this is NOT a secure web site.

Phone (include extension)
Product Name Version Serial #
Payment Select one:

I have a Support/Upgrade Account #:
Charge my credit card $100 per hour1, with a minimum charge of $10 per call2

        Mastercard         Visa         American Express
         Card #:  Exp Date:





1. Time is calculated to the closest five dollar time unit, only for time actually spent by a Liveware Publishing support representative resolving the issue. Any time spent is subject to Liveware Publishing management review for effectiveness of the support provided.  Some issues and calls will not be charged - refer to Support Policies for details.

2.  A "call" is defined as phone conversations, e-mail and voice-mail messages related to resolution (or attempted resolution) of a particular issue.  Issues may be grouped in a particular "call" to reach the minimum.