Technical Support service gives you access to product experts who can help solve problems you encounter using R&R ReportWorks™ .
Several options provide you with the level of service you need to get answers in the most timely and cost-effective manner.

• Help available when you need it - online, email or 800#
  
• Dedicated, knowledgeable staff - over 50+ years R&R experience
  
• Cost-effective - pay only for what you use, never expires

At any time between the hours of 8:30 AM and 5:30 PM Eastern Time, you may call 302-791-9446 to speak with a technical support representative .  The fee for support is $100 per hour1, with a minimum charge of $10 per call2.  Payment can be made by credit card (VISA/MC/AMEX).  You will not be charged for problems arising from R&R ReportWorks™  or Arpeggio software. 

You can establish a pre-paid support/upgrade account (SUA) with Liveware Publishing to receive a faster response and at a discounted rate.  The cost for opening an SUA account for a single user is $500, and special pricing is available for multiple user accounts.  Once you have opened an SUA account, at any time between the hours of 8:30 AM and 5:30 PM Eastern Time, you may call the special 800 number to speak with a technical support representative.  You may also send an email if you are working outside our normal business hours.  The fee for support is discounted to $80 per hour, with a minimum charge of $10 per call.  In addition, with the purchase of an SUA account you receive the following benefits:

• Installation support during the first 60 days in not chargeable.
• One FREE tech support call.
• One FREE copy of Relate and Report: Your Guide to Reporting with R&R. (350 pages, a $60 value.)
• FREE maintenance releases of R&R Report Writer
• Reduced pricing on product upgrades.  You may apply any unused portion of your SUA account balance to the purchase of upgrades for the products covered.
• The balance in your account never expires.

At any time, you may refer to the Resources page on our web site for Documentation, Frequently Asked Questions, Technical Bulletins, Service Packs and other information about R&R ReportWorks™ . 

Complete the following form to open your Support/Upgrade Account today, or call 800-936-6202 or 302-791-9446.
Support/Upgrade Account Subscription

Please be prepared to provide the following information with each call or email:

• User name, company, email and phone/fax numbers
• Product serial number
• SUA account number (if applicable)
• Type, vendor and version of operating system and database in use
• Product and version in use
• Underlying application name and vendor
  

To contact Liveware Publishing Technical Support for Pay-per-Call or Support/Upgrade Account service, call the special 800 number any time between the hours of 8:30 AM and 5:30 PM Eastern Time.  Alternatively, you may send an email at any time using the online Technical Support Help Request form. 

Footnotes

1. Time is calculated to the closest five dollar time unit, only for time actually spent by a Liveware Publishing support representative resolving the issue. Any time spent is subject to Liveware Publishing management review for effectiveness of the support provided.

2.  A "call" is defined as phone conversations, e-mail and voice-mail messages related to resolution (or attempted resolution) of a particular issue.  Issues may be grouped in a particular "call" to reach the minimum.